Refund Policy

Effective date

October 7, 2026

Operated by

Nadflair Agency LLC

Applies to

All Atlas Creatives services

This policy applies to every service provided under the Atlas Creatives brand by Nadflair Agency LLC, an Illinois limited liability company, and forms part of our Terms & Conditions. If your signed proposal or project agreement states different refund terms, those terms apply to your project instead.

01The short version

02Before work begins

If you cancel your project before work begins, we will refund everything you have paid, in full. The only exception is any third-party purchase we have already made on your behalf at your request — see section 05.

03When work begins

Work is considered to have begun on the earlier of:

• the date of your project kickoff call or meeting; or
• the date we start work on your first deliverable.

We confirm the start date to you in writing by email, so there is always a clear record of when work began.

04After work begins

Once work has begun, payments are non-refundable. This is because our team's time is reserved for your project and work is already underway.

If you cancel after work has begun:

• you remain responsible for fees for the work completed up to the date of cancellation, as set out in your proposal;
• no further payments fall due for work not yet started; and
• once those fees are paid, we will deliver the work completed to date.

05Third-party costs

Amounts we have paid to third parties on your behalf and with your approval — such as domain registrations, licenses, stock media, plugins or software subscriptions — are non-refundable by us, because we cannot recover them. Where a provider offers its own refund, we will pass it on to you.

06How to request a refund

1. Email frank@atlascreatives.co with the subject line “Refund Request”.
2. Include your name, company, invoice number and the reason for cancelling.
3. We will review your request and reply within 5 business days.
4. Approved refunds are issued to the original payment method within 10 business days of approval. Your bank or card provider may take additional time to show the credit.

07Payment disputes

If you are unhappy with a charge, please contact us first — most issues are resolved quickly by talking to us directly. Filing a chargeback without contacting us does not change the terms of this policy, and we will provide our records of the work completed to your card issuer if a dispute is raised.

08Contact us